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Noori A

1 reviews | Active since Jun 2015

24 May 2016, 06:26

Very Poor Service Delivery

<p>Autopage migrated all their customers to GloCell about two months ago.... I now receive a bill from GloCell which is R200+ more than my usual monthly payments. I then receive two seperate invoices after my bill for (R80 + R100+) for itemised billing which I DID NOT ask for. I have emailed GloCell three times over two months - NO REPLY. I have tried calling them 5 times - each time I was on hold for up to 25 minutes with NO answer (Including this morning) ..... This is not the kind of company I want to do business with - Their service is pathetic and completely unacceptable, especially since I DID NOT choose to do business with them. I refuse to allow GloCell to debit my account as they please WITHOUT MY CONSENT. I would appreciate it if someone could call me to sort out this billing issue - And even better - How about management sort out the very poor service you are offering your customers !!!!!</p> <p>Noori Allie - *** / *** - I will be awaiting contact of some sort...</p>

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Replies (1)
Glocell
Glocell's reply15 Jun 2016, 20:49
Official

Dear Noori,

We are really sorry for the way you feel and for the lack of assistance that you have received with the queries that you have with us. We apologise for the delayed response on our behalf. This is as a result of an influx of customer queries which we have been addressing on a one-on-one basis. We have notified our support team of your matter, we assure you that they will help you resolve your matter.

Warm Regards,

GloCell