Very disappointed

<p>Yesterday I went to Glocell to load data on my cell phone and was told I'll recieve an sms within the next 10 minutes. I was told I can only buy 1gig and not 500mb which I don't understand because I usually buy 500mb. I did not recieve any sms or data which I also usually receive in the next 30 minutes. so last night my mom went back to the store and the lady told my mom there was never any data uploaded to my phone. (So the guy did nothing that helped me) So the lady loaded 500mb for me. Still did not recieve any sms or data and I have restarted my phone. So I decided to phone Glocell this morning at 09:03 because that's when the stores at mall @ carnival open. I was told "no we are not open, it's 08:55." I understand if they are not open yet but can't they even just ask what can they help me with? This is not the first time I had problems with this store. I really don't like to complain but that's my business phone and I need data! </p>