VERY BAD service from GloCell!!!

<p>I’ve been an Autopage Customer for over 10yrs and had 3 mobile accounts which is still active (2 @Vodacom + 1@CellC) and also paid off a computer with data in full. With the recent changes in Autopage my CellC account was changed to Glocell. Glocell made a mistake with my account which should be not more than R450 per month as its a top-up account but CellC charged me over R1900. However with seeing how much I spend per month I app**** for a migration to the unlimited package which is R999 per month. </p> <p> </p> <p>First they said its will not be a problem and only require to complete the documents which I did, and I waited a week for feedback. When I enquired for feedback and was told that they require the latest month salary slip as they wish to do credit vetting. I provided 3 months salary slips not only 1. I waited another week and followed up again and was then told - sorry the girl that deals with 'my issue' was off for a few days and they cant help me she will get back to me when she is back. So a few days later I enquired again as I have not received any notification of credit vetting being done yet.</p> <p>Upon my enquiry I was then told I must provide 3 month bank statements BUT still there was no credit vetting done as yet. The girl said she will resubmit the salary slips. Still not credit vetting was done!</p> <p> </p> <p>I have now again enquired and was told that the lady that deals with my 'issue' is off for a few days so I must enquire later in the week. </p> <p> </p> <p>None of their email signatures have contact numbers so the only way I can follow up is by sending an email or going to the Glocell store myself - very unprofessional and very inconvenient.</p> <p> </p> <p>I feel that Glocell is easy to over charge accounts but when you as the customer want to rectify the problem and it gives them more business and money in their pockets they just don’t respond or make excuses. If they don’t want my business Ill go to another user - I only need to know if they want my business or not!!!! </p> <p> </p>