Utterly poor, ********* service provider

<p>Was forced to upgrade over the phone to a package i did not want because i was told they are terminating all rolling contracts. I assumed the upgrade to a SIM-only package would also be month to month but it was upgraded to a binding 24-month contract. On the phone call i EXPLICITLY, more than once, asked that it must NOT be an open-line contract, but rather a Top-Up at extra charge so that i don't get any unexpected bills. <br /><br />I was upgraded to a binding 24-month, OPEN LINE contract. I asked to cancel this because it is not at all what i wanted, but was told that the Consumer Protection Act (CPA) protects the company as they have recordings of my willingness to take out the contract.. It seems it only protects them, though, because i have been battling for almost a month with visits to a Glocell store and NUMEROUS phone calls and promises that they would change the contract to a Top-Up as I asked for (and is very clear in the recording). It still has not been changed. Clearly the CPA only applies to companies, not to the "consumer". <br /><br />If you are looking for acceptable service, go elsewhere. </p>