1 reviews | Active since Jul 2012
Useless, Waste Of Time ****!!!!
I am one of the many victims that has fallen prey to Glocell after seeing the "MSC Cruise" advert on the tele I did the necessary, called, signed up and received my Wifi router on the 24th of March. Once I received it, I tried for many many days to contact them as I wanted to cap my data but never got through to the customer service department on ***. I held on for more than 15 minutes on every call but it was to no avail. I have spoken to various consultants and was promised that they would sort out the issue but still I wait! Just to mention a few, Nosipho Malinga, Pumi, Nikki and Martin Brown who is apparently the supervisor there and is never available. To date I have not received any sms or link pertaining to my MSC Cruise and I still cannot get hold of anyone from Glocell to assist. Please don't fall for this **** like I did, they are absolutely useless!!!
Dear Keegan,
We are really sorry for the way you feel. We have forwarded your details to our support team to follow up on your matter. We have been receiving an influx of customer queries and we assure you that we will help you to resolve your matter; please bear with us during this time. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Dear Keegan,
We are really sorry for the way you feel. We have forwarded your details to our support team to follow up on your matter. We have been receiving an influx of customer queries and we assure you that we will help you to resolve your matter; please bear with us during this time. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
