1 reviews | Active since Oct 2012
Useless Service
<p>This is the 3rd complaint on Hello Peter. Glocell just don't give a hell about service and taking peoples money! After almost 2 1/2 months still no luck. I was charged with 1G data of R149 that I didn't request, I've been righting mails and phone, where I had to hold on for 30min and got cut off. Last week I got a mail that finance in the process to process my refund but will only be refunded R124 because of the 100MB of R25 that I bought, but on my invoice I was already charged for the 100MB, I wrote back a mail that I will not accept it, they will refund me the full R149. Is this how they make money, *****ing it from their clients. I also got mails that there is a big backlog. No wonder, everybody is having troubles with their accounts. This company is not going to survive like this!!!!</p>
Dear Ingrid,
We sincerely apologise that your credit request has not been processed for you. We have created a follow-up request to your refund, your reference number is ********** . We are really sorry for this once again. Our team will do their best to assist you.
Warm Regards,
GloCell
Best regards,
Dear Ingrid,
We sincerely apologise that your credit request has not been processed for you. We have created a follow-up request to your refund, your reference number is ********** . We are really sorry for this once again. Our team will do their best to assist you.
Warm Regards,
GloCell
Best regards,
