IH
Ingrid H

1 reviews | Active since Oct 2012

09 Aug 2016, 13:53

Useless Service

<p>This is the 3rd complaint on Hello Peter. Glocell just don't give a hell about service and taking peoples money! After almost 2 1/2 months still no luck. I was charged with 1G data of R149 that I didn't request, I've been righting mails and phone, where I had to hold on for 30min and got cut off. Last week I got a mail that finance in the process to process my refund but will only be refunded R124 because of the 100MB of R25 that I bought, but on my invoice I was already charged for the 100MB, I wrote back a mail that I will not accept it, they will refund me the full R149. Is this how they make money, *****ing it from their clients. I also got mails that there is a big backlog. No wonder, everybody is having troubles with their accounts. This company is not going to survive like this!!!!</p>

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Replies (1)
Glocell
Glocell's reply10 Aug 2016, 07:37
Official

Dear Ingrid,

We sincerely apologise that your credit request has not been processed for you. We have created a follow-up request to your refund, your reference number is ********** . We are really sorry for this once again. Our team will do their best to assist you.

Warm Regards,

GloCell

Best regards,