YA
Yolande A
1 reviews | Active since Jan 2011
11 May 2016, 12:21
Useless feedback from GloCell
<p>It looks as if GloCell does not want to commit in writing when asking them for a proper response. I asked for written confirmation of my contract's cancellation date and all that Romain Dalliah from Customer support could reply was that they don't give out written confirmations. </p> <p> </p> <p>If I request this I expect this as a customer of this business unit. Absolutely pathetic!!!!</p>
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Glocell's replyOfficial
26 May 2016, 08:44Dear Yolande,
We are really sorry for the way you feel. We have forwarded your details to our support team to look into your matter and to further investigate why your cancellation is taking so long. We sincerely apologise for the inconvenience caused as a result of this. We have been receiving an influx of customer queries; we assure you that we will resolve your query, please bear with us during this time.
Warm Regards,
GloCell
Best regards,
Glocell's reply26 May 2016, 08:44
Official
Dear Yolande,
We are really sorry for the way you feel. We have forwarded your details to our support team to look into your matter and to further investigate why your cancellation is taking so long. We sincerely apologise for the inconvenience caused as a result of this. We have been receiving an influx of customer queries; we assure you that we will resolve your query, please bear with us during this time.
Warm Regards,
GloCell
Best regards,