Useless customer service

<p>We have been trying since Feb to change the bank account that the account have to be paid from, our one contract was done the same day and this one is still not deducted from the new account, each month we phone and recieve a promise that it will be altered, this after hanging on for 10 min times 5 and being cut off and having to dial again and again.</p> <p>No surprise this month again no deduction, we have phoned now again multipal times today and not spoken to a consulant as we are just cut off, now they can phone me</p>