SE
Shehzaad E
1 reviews | Active since Jun 2016
08 Jun 2016, 15:53
Usage limit serves no purpose!
<p> I always had a limit set on my contract account. Today my account was suspended. After numerous calls to GLOCELL telling me the systems were down, I was finally told that my account is at almost 3 times the set limit and i would have to EFT this ridiculous amount before my account would be unsuspended... WHAT PURPOSE DOES THE LIMIT SERVE IF ITS NOT FUNCTIONING. I feel I am being ****** here.</p>
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Glocell's replyOfficial
14 Jun 2016, 15:41Dear Shehzaad,
We sincerely apologise for the lack of assistance that you have received regarding your billing query. We have notified our support team of your matter and they are looking into it; we assure you that they will help you resolve your matter. We sincerely apologise once again for the inconvenience that this has caused you.
Warm Regards,
GloCell
Best regards,
Glocell's reply14 Jun 2016, 15:41
Official
Dear Shehzaad,
We sincerely apologise for the lack of assistance that you have received regarding your billing query. We have notified our support team of your matter and they are looking into it; we assure you that they will help you resolve your matter. We sincerely apologise once again for the inconvenience that this has caused you.
Warm Regards,
GloCell
Best regards,