Urgent cancellation on Contract

<p>Good day</p> <p> </p> <p>Please view emails below.</p> <p> </p> <p>I was promised R8000 to use towards subscription and usage after we were disappointed by Glocell with regards to the MSC cruise.</p> <p> </p> <p>I have on many occasions requested that my usage be capped at 10gb per month. I have done this at the branch and through the Glocell contact centre. Both assured me that it was done. </p> <p> </p> <p>Now I recieve a bill for over R2000.</p> <p>How many times must we go through this??? </p> <p>This is the 3rd or 4th time.</p> <p>I have made hours of phone calls to Glocell, costing me large amounts of money and always end up back to this.</p> <p> </p> <p>Your call centre support, service, and incompetence towards customers is pathetic. There is no winning with Glocell.</p> <p> </p> <p>My wife is with Telkom mobile and I have my business phone with Vodacom, were we both requested,just once, that our usage should be capped at a certain limit and it was done within seconds.</p> <p>With Glocell however, it has cost me tons of airtime and wastage of petrol going to the branch and it still has not been done.</p> <p> </p> <p>This is over and above the stress and frustration of the MSC cruise debacle.</p> <p> </p> <p>I am continuously disgusted by your service and being pushed from pillar to post whenever I call. I cannot call the contact centre anymore,in fear of losing my sanity...I am not joking. This is the level of frustration I have been pushed to by Glocell.</p> <p> </p> <p>The sad thing is that I cannot cancel as I signed a 2 year contract last year after being promised a fully paid MSC cruise and excellent service from "THE MOBILE GENERATION"</p> <p> </p> <p>Lies and incompetence is all I have recieved.</p> <p> </p> <p>I want to cancel this contract. I will not let this carry on.</p> <p> </p> <p> </p> <p>Akash Ajodapersad </p> <p> ********** 314</p> <p>Good day</p> <p> </p> <p>Please view emails below.</p> <p> </p> <p>I was promised R8000 to use towards subscription and usage after we were disappointed by Glocell with regards to the MSC cruise.</p> <p> </p> <p>I have on many occasions requested that my usage be capped at 10gb per month. I have done this at the branch and through the Glocell contact centre. Both assured me that it was done. </p> <p> </p> <p>Now I recieve a bill for over R2000.</p> <p>How many times must we go through this??? </p> <p>This is the 3rd or 4th time.</p> <p>I have made hours of phone calls to Glocell, costing me large amounts of money and always end up back to this.</p> <p> </p> <p>Your call centre support, service, and incompetence towards customers is pathetic. There is no winning with Glocell.</p> <p> </p> <p>My wife is with Telkom mobile and I have my business phone with Vodacom, were we both requested,just once, that our usage should be capped at a certain limit and it was done within seconds.</p> <p>With Glocell however, it has cost me tons of airtime and wastage of petrol going to the branch and it still has not been done.</p> <p> </p> <p>This is over and above the stress and frustration of the MSC cruise debacle.</p> <p> </p> <p>I am continuously disgusted by your service and being pushed from pillar to post whenever I call. I cannot call the contact centre anymore,in fear of losing my sanity...I am not joking. This is the level of frustration I have been pushed to by Glocell.</p> <p> </p> <p>The sad thing is that I cannot cancel as I signed a 2 year contract last year after being promised a fully paid MSC cruise and excellent service from "THE MOBILE GENERATION"</p> <p> </p> <p>Lies and incompetence is all I have recieved.</p> <p> </p> <p>I want to cancel this contract. I will not let this carry on.</p> <p> </p> <p> </p> <p>Akash Ajodapersad </p> <p> ********** 314</p>