Upgrade...still not resolved?

So, I logged a call regarding an upgrade......& have been trying to contact Glocell Customer service.....received and email on Sunday, which I rep**** to on Monday and after that..........NOTHING!

Called...held on for over 52 minutes???????????????????

PLEASE can someone assist me?

Thank You

Previous message below:

Anthea **********

Upgrade I called Glocell to upgrade an account, which was done on 3 January 2018. I specifically requested an Orchid Grey S8 and was told that she can't guarantee that. I asked that she PLEASE make a note of the colour on the upgrade as I REALLY want that colour / another silver that they have.

Also told me that the new contract will take effect immediately and that all unused minutes and data will expire.

1) SMS received on Friday that phone will b delivered in 72 hours 2) Checked balances and no new allocation was received. Called Customer service on Saturday, 6 January 2018) and was told by that agent that the new allocation will only be received on the 14th, becuase that is when its done???? 3) On the waybill received this morning, says that the new contract will be activated within 24 hours from delivery.

PLEASE explain, because now I have 3 x different dates and totally confused????

After receiving the package this morning, I opened it and found that I was dispatched a BLACK phone? REALLY, I had a specific request???? AFTER all, I am PAYING for this, right??? Not a FREEBIE? so, if there are choices / preferences, I should be allowed such???????

I immediately got onto the phone and tried to contact Glocell, but ja......

after holding on for almost 30 minutes, upgrades told me to call back and go through to Customer Service (lady said that she was in DBN and Customer Service in JHB?????

Called back, Customer Service agent, transferred me into oblivion (where a received a msg to leave a voice mail as ext 8000 was unavailable)!

Called back, cut-off x 2 after holding for 5 minutes

then called again and spoke to another agent, transferred again!, chose option 3 , went to Insurance and this lady told me to call back to Customer Service Later!

Tried a last time and again, just transferred somewhere to be cut-ff without explanation!

Please can I get Some response and direction from SOMEONE at Glocell as this is most frustrating??????????