UPGRADE ON CELL

My line was due for upgrade 26 September. Upgrade was done by Jennifer from Glocell. Delivery promised 7 working days. Call to check on delivery, no stock of phone wait until 3 October 2017, phone again on 3 October, there is a backlog, promised to receive the phone 10 October 2017. Phone and speak to Sue who then transfers me to Jennifer, still wiating stock as there is a backlog and that i will definitely receive the handset by 17 October 2017. On 16 October 2017, i am told that there are docs outstanding, sent through the docs on 16 Oct, 17th October Sue tells me busy with processing my upgrade....... GLOCELL IS IS QUICK TO SUSPEND YOUR LINE IF THE ACCOUNT IS NOT PAID BY DUE DATE....BUT FOR MY UPGRADE WHICH I AM ENTITLED TO SO MANY STORIES, SO MANY EXCUSES....JENNIFER AND SUE TOLD ME ON MANY OCCASSIONS I WILL FOLLOW UP AND CALL U BACK....BUT THAT CALL BACK NEVER HAPPENED....DISGUSTING SERVICE ..