Upgrade of existing cell phone contract

<p>I have had the worst experience with Glocell. I have been a customer of Autopage for about 10 years or so and after being bought out by Glocell, so when it was time for my upgrade I proceeded like normal.</p> <p> </p> <p>On the 22 November I chose my device and actioned the paperwork. And then nothing happened, no delivery happened at all, my sim card then stopped working and I have had no cell phone now (today is the 5 December) which is totally unsafe and unacceptable. </p> <p> </p> <p>Last week when I contacted Glocell two different people at the call centre advised me that no upgrade had been activated so when i got hold of the person who had originally assisted me on Thursday 01/12/2016 , he advsised me that there was a glitch at the warehouse and would arrange for everything to be sorted, which i then agreed to and gave him the benefit of the doubt and believed that he would do something. Today is now the 5 December and still no cell phone or anything.</p> <p> </p> <p>I have now sent the cancellation paperwork through three times as well and no one can verify that this contract has been cancelled. </p> <p> </p> <p>I am unable to do anything, no cell phone banking, no contact afterhours, nothing and quite frankly this is ridiculous.</p> <p> </p> <p> </p>