AR
Adri R

1 reviews | Active since Oct 2016

13 Oct 2016, 13:06

UPGRADE OF EXISTING CELL C CONTRACT

<p>I had the worst ever experience as a customer today trying to upgrade my existing Cell C contract which I have had for many years. a Certain lady called Phumi answered the call and was so rude (did not care about you as a customer) - I tild her that this was the worst customer service I ever experienced, she politely told me that well she is not in customer service but in sales (no need to trat me like an existing customer for years I presume). This contract was with Altech Autopage for many years and they recently sold their [portfolio to Glocell. I am still unable to renew or upgrade my contract to date. I will most definately be cancelling this contract and going over to another service provider. The number I dialled to get my upgrade done was ********** . VERY BAD CUSTOMER SERVICE BY GLOCELL</p>

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Replies (1)
Glocell
Glocell's reply13 Oct 2016, 13:48
Official

Dear Koeksvanrooyen,

Thank you for taking the time to notify us of your dreadful experience with us. We would like to sincerely apologise for the terrible service you have received!

Please know that your matter is very important to us and it has been escalated and marked as urgent. A consultant will be contacting you shortly.

Warm Regards

The GloCell Team