Upgrade Nightmare

On 01 October 2017 I requested an upgrade on my contract - ********** . Since then on a weekly basis I have been calling and the reasons for me not receiving the phone yet varies with each call. However I am always promised that I will get the phone by the end of the week. Its 6 weeks later and still nothing!

Reasons have been as follows:- - no stock - your address is incorrect (yet when verified its right) - it was sent back - it was not loaded - its loaded now - I was promised I will be copied into email sent to the courier (NOTHING YET) - I was promised I would be called before they deliver (NOTHING YET)

Empty promises. Poor excuses.

I have asked if the stock is not available can they give me another phone, then they promise again, dont worry you will have it by the end of the week.

I am totally disgusted with the service and no regard for me as a customer.

This was my daughters 21st gift from me and my husband and her birthday was 29 September already. I am so embarrassed to tell her everytime why she hasnt received her gift.

If they cant supply me with the phone in the next week then I want to cancel my contract without penalties or pay ins.