upgrade contract

<p>My contract was with autopage and was taken over by glocell my contract was due for upgrade. I"ve been with cell c for many years. I decided to stay with them as I always got good service. 2 weeks back a consultant of glocell phoned me regarding an upgrade on my contract We went through all the question and terms and conditions. A week later I phoned to follow up but was informed my application was not finalised and we had to do it again what we did. I received an sms that it was approved. I wanted to follow up today as I still did not receive my new phone. I was on the phone for an hour being transfered from one person to another just to be told she can not find my details on system. She said to hold and never returned. If this is the service I am going to get then I will rather move my contract to vodacom. I do not get any feedback on my messages left on website or emails send. Not even a message to inform what the progress is with my contract. I had to phone them to follow up just to find out nothing.</p>