HP
Helena P
1 reviews | Active since May 2016
30 May 2016, 13:09
Unobtainable documents
<p>I have now tried for the last three weeks to obtain a copy of my original contract with Nashua Mobile which was taken over by Glocell. I have called them 4 times and emailed them 3 times ticket number 20195 was given to me. I need these documents to repair my samsung phone under the samsung warranty before the contract laps as I have explained to them. Untill now I had no response from them.</p>
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Replies (2)
Glocell's replyOfficial
15 Jun 2016, 10:25Dear Helena,
We are really sorry that you have not received any assistance and feedback regarding your request for your contract. We fully understand your frustration regarding your matter and the empty promises that have been given to you regarding your matter. In order for us to assist you, please can you send us your contact information that we can reach you on; as well as the name/s of the consultants that you have been dealing with. This will assist us greatly in resolving your matter with us.
Warm Regards,
GloCell
Best regards,
Glocell's reply15 Jun 2016, 10:25
Official
Dear Helena,
We are really sorry that you have not received any assistance and feedback regarding your request for your contract. We fully understand your frustration regarding your matter and the empty promises that have been given to you regarding your matter. In order for us to assist you, please can you send us your contact information that we can reach you on; as well as the name/s of the consultants that you have been dealing with. This will assist us greatly in resolving your matter with us.
Warm Regards,
GloCell
Best regards,
HP
Helena P's updateReviewer Update
20 Jun 2016, 18:31The owners of the samsung repair centre in Mall at Carnival obtained my documents and helped me
HP
Helena P's update20 Jun 2016, 18:31
Reviewer Update
The owners of the samsung repair centre in Mall at Carnival obtained my documents and helped me