1 reviews | Active since Sept 2016

07 Oct 2016, 11:24

******** debit

<p>Autopaged transferred my mobile account to another customer. Since Glocell has taken over cell C my current account is debited every month. I have called Glocell and reversed the payment every month. No one gets back to me and 6 months later nothing has been done! This is shocking and unacceptable.</p>

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Replies (3)
's update07 Oct 2016, 11:31
Reviewer Update

I asked to be put through to a manager as the call centre person was ***********. I held on for 15 minutes at my expense to no avail. This contract must be cancelled immediately or the correct person Mr. Graham Swart who is repsonible for this account ********** 994 is charged. I will not hesitate to take this matter further

Glocell
Glocell's reply10 Oct 2016, 11:48
Official

Dear elmarie-du-toit,

Thank you for taking the time to reach out to the GloCell Team; we are sincerely sorry for the terrible experience you have had with us.

A GloCell consultant has been notified of your matter, and will be contacting you shortly.

Warm Regards

The GloCell Team

Best regards,

's update26 Oct 2016, 21:44
Reviewer Update

I have still not received any call or update from your consultants to date. I will put money on it that you will again debit my account in the next few days!