Unkept promise, Horrible service delivery

<p>What a bad experience once again with Glocell.</p> <p>Due to unforseen medical expenses my debit order was not able to run on the 1st of May 2016 so I called the call centre on the 3rd of May to ask if it is poissible to make an payment arrangement to pay an double installment by the on the 1st of June 2016.</p> <p>I spoke to Bridgette ( ref ***1)who advised that only the billing department can advise if it is possible for the arrangement,but as they dont take calls, so she will send them an email. I clearly advised her that they need to advise me beforehand should this arrangement be possible or not in order to avoid the lines being cut.</p> <p>She advised me that I should receive feedback within 48 hrs and that she will follow up from her side if no feedback from the billing department was received and advised that she has make notes on my account, which she failed to do.</p> <p>So yesterday a week later both of my lines were cut.</p> <p>Today when I called and spoke to Felicity ( ref ***6) , she advised me that no notes appear on my account from when I spoke to Bridgette so than I requested to speak to a manager she just came back to me advising me that her team leader dont want to speak to me but just advised that I must make an payment as no arrangement can be made.</p> <p>When I insisted to speak to her teamleader, conveniently Nokubonga Ngcongo was not available as she was now in a meeting, so Felicity promised that she will give me a call as soon as she is done but now 1 hour later still no response and as stated in other complaints about Glocell, she doe not get back to customers which causes a lot of concern.</p> <p>Another concern is that I still dont received my statements as requested on 2 previous occasions without having to phone every month in order to receive them every month!</p> <p>So hopefully now I might get some respond back from a Manager at Glocell that is willing to assist instead of just ignoring their customers?!?!?!</p>