Unfair billing

This is not the first time i write a review of this nature, regareing the very same matter. I cannot believe my service provider fails to understand the issue at hand regarding notifications, or maybe courtesy is a principle which cannot mix with ******ion, because that what this is! Even if the notifications are automated, that should mean there is less room for failure....unless the system and system operators are USELESS or Favour the SERVICE PROVIDER AND THEIR ******ION TACTICS!

I have been a loyal customer for the last 2 years, this being my third year. In my first 2 years on a 1 gig top-up plan (1 gig day n 1 gig night), i was afforded all the automated notifications which informed me of my data balances on the regular at various intervals....THERE WAS NO SUCH THING AS OUT OF BUNDLE RATES GIVEN THE FACT THAT I WAS ON A TOP UP CONTRACT.

The notifications were pure courtesy i suppose.

Now since i have upgraded to a 10gig -plan (10 gig night +10 gig day) with an open line for phone calls which are billed seperately. Suddenly i am no longer afforded the COURTESY of NOTIFICATIONS REGARDING MY DATA BALANCES.....i have never even received a message to inform me what are the costs associated with OUT OF BUNDLE RATES.

The first time this happened i had more than 1 gig (day time)data left over for the month and it was about a day or two until end of the month, my calls usage was just above R50 for the month (excl. Vat). Suddenly i receive an sms notifying me that my bill at the end of the month would be R900 or so, which is ridiculous considering when i last checked, my usage was R50 or so. I was never able to handle that one personally and had to let it slide as my mom was and still is the contract holder, however i foot the bill and she had not given me documented consent/ full-access to her account....

BUT NOW SHE HAS, BECAUSE SHE IS NOT WILLING TO FOOT THIS BILL AGAIN AND NEITHER AM I.... BECAUSE THIS IS UTTER ****ING *******/BULL****/HORSE ****/ PUTRID AS **** I TELL YOU!

Yesterday i get the same message notifying me that my expected bill is some ridiculous amount which i am not about to put on this review....

I have been checking my balances on a regular basis and i know that i had almost 2gig worth of day time data left over with my night time data untouched....my calls usage was less than R30 (excl vat).... THE BEAUTY OF THIS SITUATION IS THAT WHEN THIS SMS CAME I WAS STILL CONNECTED TO MY HOME WIFI WHICH IS UNCAPPED......SO GLOCELL HAS TO TELL ME WHAT THA **** IS GOING ON! WHO THE **** HAS R900 to be exploited for in JanuWorry....

I WILL BE WAITING FOR SOMEBODY COMPETANT TO HANDLE THIS REVIEW AND NOT SOMEBODY THATS GONNA TELL ME TO CHECK MY BALANCES ON THE REGULAR OR TELL ME THAT I CAN CAP MY USAGE BILL AND FORFEIT MY NIGHT BUNDLE.... WE SHALL PLAY HARD BALL THIS TIME AROUND

YOURS SINCERLY REAGAN MARCEL PENNINGTON