Unbelievably Poor Sevice
<p>Everytime we have a power failure in Reiger Park, Boksburg, Gauteng, there is no Cell-C service! I cannot make or receive calls, my phone is absolutely useless! I have reported it to Glocell( my service provider) on numerous occasions. They requested that I complete a form with all my details, then they will 'escalate' it to Cell-C for futher investigation. Till now I have not heard from them, not an e-mail or a simple phone call! This is really poor service!! I am cancelling my contract with them !!</p>
Good day Russel,
Thank you for taking the time and effort to air your dissatisfaction.
Please accept our sincerest apologies for the break down in service that you received from the team, as well as for the inconvenience caused with regards to the cellular network.
Please rest assured that we have escalated your matter to the relevant department as well as the team member you mentioned is responsible. We will be in touch with you shortly.
Kind Regards
The GloCell Team
Good day Russel,
Thank you for taking the time and effort to air your dissatisfaction.
Please accept our sincerest apologies for the break down in service that you received from the team, as well as for the inconvenience caused with regards to the cellular network.
Please rest assured that we have escalated your matter to the relevant department as well as the team member you mentioned is responsible. We will be in touch with you shortly.
Kind Regards
The GloCell Team
I cancelled my contract with Glocell on Tuesday, 20 June 2017, and was informed that I had seven(7) days to use my remaining free minutes( over 200), sms's and data. On Wednseday, 21 June 2017, I received a call from Glocell customer service informing me that my cancellation has been 'escalated' to Friday, 23 June 2017, and that all my remaining minutes, sms's and data would be cancelled! And the problem in Reiger Park has not been fixed because everybody with a Cell-C contract have the same problem. Seems like they do not care about losing a customer and potentially many more as I am going to spread the word about the very poor service!!!!! Sooo glad I quit Glocell/Cell-C!!!!
I cancelled my contract with Glocell on Tuesday, 20 June 2017, and was informed that I had seven(7) days to use my remaining free minutes( over 200), sms's and data. On Wednseday, 21 June 2017, I received a call from Glocell customer service informing me that my cancellation has been 'escalated' to Friday, 23 June 2017, and that all my remaining minutes, sms's and data would be cancelled! And the problem in Reiger Park has not been fixed because everybody with a Cell-C contract have the same problem. Seems like they do not care about losing a customer and potentially many more as I am going to spread the word about the very poor service!!!!! Sooo glad I quit Glocell/Cell-C!!!!