Unbelievably bad Client Service!!!
<p>Since 1st August2016I have been sending many emails and visited the local Agents to cancel my policy. All my emails remain unanswered. The email below is a copy of my latest, again unanswered email. I even feel sorry for the local Agent for having to work for a Company like GloCell.</p> <p>Hi GloCell,</p> <p>Despite numerous communications regarding the cancellation of my contract on maturity date, I have again received an invoice for January 2017 and at inflated prices?? After not receiving replies to any of my emails, going back to 1st August 2016, and discussions with the local GloCell Agent in George, I received a confirmation from him which included some of the relevant emails (Refer Attached).</p> <p>Subsequently I confirmed, with the Agent in George, that the confirmation of the contract cancellation and the requested move of the number to prepaid, happened on 30th December 2016.</p> <p>In the light of the above I certainly have no intention to pay this invoice reflecting charges for January 2017?? (as indicated in my previous emails as well).</p> <p>I request therefor that this invoice be rectified with any charges for January reversed and an invoice being sent to me showing a Nil due balance. If I do not receive a reply within the next week it is my intention to forward all the relevant documentation to HelloPeter.com.</p> <p>Thank you,</p> <p>Eric Lemon</p>