Unbelievably bad Client Service!!!

<p>After contacting HelloPeter a few weeks ago I received, after months of no response from GloCell, the following</p> <p>"Subject: Re: Cancellation of Contract AP- ********** </p> <p> </p> <p>Good day</p> <p> </p> <p>Thank you for your mail and please accept our apologies for late response.</p> <p> </p> <p>Please note that Franscinah is already handling your query with ticket number ********** 5.</p> <p> </p> <p>Regards</p> <p>Nokuthula"</p> <p> </p> <p>Within minutes I then also received a call from Franscinah who, after a lenghly discussion, gave me the assurance that she would personally ensure that the problem would be corrected, and that she would phone me regularly to keep me informed! Goodbye Franschina, have not heard from her since. I then received a SMS to which I sent an email reply as follows "</p> <p>Hi Nokuthula,</p> <p>I received a phone call from Franscinah and was assured that the termination of my contract should have taken place on 30th December. She also assured me that she would personally handle the corrections required. Unfortunately I have now received an SMS which says “ Your Glocell invoice/s remain unpaid. Please make payment within 7 working days to avoid your number being locked. Email proof to ********** <p>Please ensure that urgent action is taken to prevent the number being blocked on prepaid.</p> <p>Regards,</p> <p>Eric Lemon"</p> <p>I have again had no response, from either Franschina or Nokuthula. </p> <p>It would appear to me that Glocell has an automated system to handle HelloPeter complaints as well. After that the service lapses back to simply no response. Pathetic, pathetic!!!! </p>