unbelievable poor service

<p>Long story but after a phone was ment to be received and promised by the sale assistant and the manager before I left for overseas it never arrived. In fact it arrived 4 weeks later when I was already back. I had then given my.termination for the contract and was agreed that I will not be charged for the upgrade and termination will go through. It's now 7 weeks no one is able to help me and the contract is still not cancelled. On top of all that I've been charged already for the handset I've never seen. Of the 26 phone calls I've made with no help I've only been phoned twice. I get told I need to phone head office and sort it out. Have sent glocell a message on Facebook. Got told someone will phone and still no one has. </p>