unbelievable -

<p>Our business had an account with IP SOLUTIONS and Altech Autopage.</p> <p>In October 2016 – we ended our contract with IP SOLUTIONS – they sent a tech to collect the phones with the sim cards.</p> <p>So we thought all is done we are finished with them.</p> <p>In Feb 2017 we ended our contract with Glocell (who took over from Alteh Autopage)</p> <p>Since then Glocell has been deducting a monthly debit order for both terminated contracts.</p> <p>So we terminated in Feb, and they still kept on deducting, according to Glocell the sim-cards are still active and surfs the web daily, they were able to give as an activity list, but not the identity of the ***** that is using our sim-card. WE DO DON’T HAVE THE SIMCARDS- according to us IP SOLUTIONS should have it or at least dispose of it.</p> <p>The websites that this person surfs is irrelevant to our company’s interests.</p> <p>So we phoned Glocell again and our account is on “hold” – but they keep on deducting the monthly payment.</p> <p>Yesterday we spent almost the whole day on HOLD with Glocell, we found out that the contract has been terminated in June- why June we don’t know as we ended it in Feb.</p> <p>Last night, they payment was deducted yet AGAIN</p> <p>HOW DOES THIS HAPPEN?? How can we track the person using the sim-cards?</p> <p>As IP SOLUTIONS TOOK EVERYTHING, THEY HAD TO DESPOSE OF THE SIMCARDS AND I THINK IT IS SAFE TO SAY THAT THEY DID NOT</p> <p>We can’t close the bank account as it is the business account </p> <p>What can we do? We are seriously losing money and Glocell is of no help at this point....</p> <p>They just told us that even If the account is on hold they will keep on deducting the amount that we “owe” them. - HOW IN THE WORLD IS THAT ETHICAL?</p> <p>For how long will they be doing this?? Will we get back our money?? </p> <p> I don’t think so, and seriously I am not sure if we will ever get this resolved, not even if they close down. </p> <p> If someone had the same problem and got it resolved, please give some advice.</p>