Unbearable Incompetence

<p>I submitted an insurance claim for a lost phone over three weeks ago. Two hours on the phone today eventually got me feedback from insurance, that the claim was rejected by accounts, because my account was in arrrears. My account is not in arrears. The insurance departement says they cannot discuss with accounts departement. The accounts departement can only confirm to me that the account is not in arrears, then transfer me back to the insurance department. No one communicates with the customer unless I phone myself and am prepared to sit on hold for 45 minutes to reach an agent. DO NOT EVER sign a contract with these people.</p>