1 reviews | Active since Oct 2016
Unauthorised debit order off my account
<p>I never signed up with Glocell. My contract with Altech Autopage went to GloCell automatically on the takeover and I cancelled my contract on 1 March 2016 before the takeover. I sent numerous emails (all of which I have on record) to cancel my contract and stop the debit orders. I stopped the debit order with the bank. I called and emailed GloCell on numerous occassions to try and get some concrete response from them that they had received my cancellation letter. On the 28th April I called and spoke to someone who said the contract had been cancelled and that I must not worry but they tried to debit my account again in May 2016. I have all this history. Eventually the debit orders stopped and I thought it was finally over. In July 2017 I received an email saying there was an outstanding amount owing to GloCell and if I don't pay I will be blacklisted. GloCell then debited my account 1 August 2017.</p> <p>GloCell get your act together. You will not debit my account ********ly!</p>
Good day Kerry,
Thank you for your post.
Please accept our apologies for the inconvenience and disgruntlement caused.
Please take the time to provide us with the mobile number in question, by responding to this message privately.
Kind Regards
The GloCell Team
Good day Kerry,
Thank you for your post.
Please accept our apologies for the inconvenience and disgruntlement caused.
Please take the time to provide us with the mobile number in question, by responding to this message privately.
Kind Regards
The GloCell Team
Still no response and confirmation that this has been resolved
Still no response and confirmation that this has been resolved
