UNAMUSED, IRRITATED, INCORRECT BILLING
<p>As with most we were trf from Autopage to Glocell, first month was fine then May we signed up a 30GB Topup Contract - with router for R499, we received our first account to the value of R10515, you say that we used 7MIL KB worth of data, totally impossible, This is a topup contract so once our 30gb is done thats it.</p> <p>I called in and mailed on the 18/5 11h58 and received ref no 23041, by 26/5 no response so I mailed again cc'ng the CEO, still no response, 01/06 mailed again.</p> <p>Today I sat on the phone listening to your ****py music for 22mins before hanging up, I tried again and this time gave up after 12mins.</p> <p>I want this account resloved, I want my invoice for R499, if this thing gets put on our credit record because of your stuff up I will sue GLOCELL. How long does it take your FINANCE AND IT department take to look through their systems. Surely with the 1st lot of calls you received should have raised a red flag - YOU HAVE A MAJOR IT PROBLEM.</p> <p>I think I will rather approach CELLC direct to take these contracts over, I cannot deal with companies that say they can provide good service but no one even answers the **** phone!</p> <p>I want an answer and resloution ASAP</p>
Dear Belinda,
We are really sorry that you have not been assisted with your billing query. We have notified our support team of your matter and we assure you that they will help you resolve your matter. We apologise once again for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Belinda,
We are really sorry that you have not been assisted with your billing query. We have notified our support team of your matter and we assure you that they will help you resolve your matter. We apologise once again for the inconvenience that this has caused you.
Warm Regards,
GloCell
Well a month down the line again, no call, no email nothing, but you did try debit my bank account with R18000, after I eft'd my 2 cell contracts fees on the 1/7.
I am still so confused as to how a 30G TOPUP CONTRACT OF R499PM CAN GO BEYOND MY 30G AND BE CHARGED R8-9000PM. I HAVE A HOUSE NOT A COMPANY.
If this is not resolved you can come take your WI-FI modem back and CANCEL THIS CONTRACT. I expect someone to call us within 24hrs.... 3 MONTHS DOWN AND YOU CANNOT SORT OUT A SIMPLE PROBLEM.
Well a month down the line again, no call, no email nothing, but you did try debit my bank account with R18000, after I eft'd my 2 cell contracts fees on the 1/7.
I am still so confused as to how a 30G TOPUP CONTRACT OF R499PM CAN GO BEYOND MY 30G AND BE CHARGED R8-9000PM. I HAVE A HOUSE NOT A COMPANY.
If this is not resolved you can come take your WI-FI modem back and CANCEL THIS CONTRACT. I expect someone to call us within 24hrs.... 3 MONTHS DOWN AND YOU CANNOT SORT OUT A SIMPLE PROBLEM.