Unacceptable Service
<p>I have been trying to get my phone reconnected after Glocell did not debit my account, I was first told that they will debit my account! After 2 days they still did not debit my account i then called to be told I need to be make a cash payment to them and they will then reconnect my services after 3 to 6 hours. Payment was made proof of payment was sent and still my phone has not been reconnected. Everytime I call the **** call centre I get a different answer! I am so over this! Will be taking my services else where after this! Absolute pathetic service!</p>
Dear Miraim,
We are really sorry for the trouble that you had gone through to resolve the unlocking of your line. We have received your proof of payment of R383.26 and we have successfully unlocked your line. Please allow for +/- 30-45 minutes for this to be active on the network. We sincerely apologise for the inconvenience that this has caused you. Please do not hesitate to contact us should you have any further queries.
Warm Regards,
GloCell
Dear Miraim,
We are really sorry for the trouble that you had gone through to resolve the unlocking of your line. We have received your proof of payment of R383.26 and we have successfully unlocked your line. Please allow for +/- 30-45 minutes for this to be active on the network. We sincerely apologise for the inconvenience that this has caused you. Please do not hesitate to contact us should you have any further queries.
Warm Regards,
GloCell