Unacceptable customer service!!!!!!

<p>I ported my number from Glocell to another network on the 12th of February 2017. This left me in a credit with Glocell of which I made numerous follow ups on without any joy. Today was my 4th follow up, after receiving an email on the 10th of March confirming that my bank statement was received and that the refund is beeing processed. This obvisously has not been actioned yet. I phoned this morning to make yet another follow up only firstly to speak to a consultant who was very arrogant and then eventually agreed to go and follow up with the finance department. Needless to say, my call was dropped after a 32 minute delay in holding on. I am very dissapointed in Glocell as I was a loyal customer of the holding company since 2002 only to receive this poor service now. (Glocell took over autopage clients). If no response received by end of day, I will ensure that the word goes out to the public about this poor service delivery!!!!!!!</p>