unable to resolve account issues

Very disappointed with Glocell. Since taking a contract with them in June 2016 I have had nothing but problems. We were supposed to receive the cruise but never did. We spoke to at least 6 different people working at Glocell in various management positions but no one could help. Then April 2017 we discovered that two accounts were opened in my name, even though I only received one cell phone. After all my dealings with the staff prior to that no-one even picked this up or thought to mention this to me. I had to go into the Glocell store numerous times as staff never ever got back to me. Finally the incorrect account was resolved in November 2017. However, a debtors company is after me asking to pay an account for which I owe nothing. Glocell assured me they would rectify this, and yet I received another email today asking me to pay and threatening to hand me over. I have now had enough. Is there anyone willing to help or will I be blacklisted for fault on behalf of Glocell??!! #fedup #dontrecommendglocell #needurgentassistance