Unable to do a debit order, manual payments every month - cellphone still CUT!

<p>My horific experience with this company started when Glocell took over Cell C from Autopage. They seem to have lost my debit order and after 6 months got my outstanding account - manual payment and proof sent. I requested my debit order to be re-instated. Since September they have been unable to re-instate my debit order - no idea why. Debt collecting company or themselves asking for manual payment and proof thereof - always sent. Now they simply cut my cellphone although there is ABSOLUTELY no money outstanding, Nimblegroup got proof of payment for Nov - 7.11.2016 and Glocell got proof of payment for Nov the 11.11.2016. Why in heavens name whould you cut my account???? Our company landline phones can't even phone the helpline nr - that is almost funny. How can I get rid of this contract and never deal with people that are *********** again?</p>