Unable to cancel contract due to incredibly poor service from GloCell

<p>I requested that my contract be terminated in January (the last month of my contract). I was requested to fill in a termination form and I emailed it to them. I did not receive a response since then.</p> <p> </p> <p>Since then I have been receiving phonecalls from them regarding an upgrade. So I phone them today to check that my contract has indeed been cancelled to find out that it has not. They told me the contract will be terminated today. And I will have to pay for February for a contract I am not even using!!!!!!!! I refuse to pay for this February bill that I have not even used and for their mistake.</p> <p> </p> <p>I have been trying to get through to them multiple times today. Either the call center keeps on ringing, or somebody puts me on hold, and nobody picks up thereafter.</p> <p> </p> <p>This is totally unacceptable service! I have no idea what to do. :(</p>