1 reviews | Active since Apr 2013
Un allocated payments lead to over paid account
<p>Ref: ********** 52, account transfered from Auto Page to Glocell. All proof of payments was sent to glocell, account still in arears, spoke to Lerato and she said that she will call back, till today no call recieved. Where is the money that was paid to Auto Page since April 2016 to August 2016? Why is there no feedback? In store it shows that the account is up to date, however the line keeps on getting cut because of the payments that is not allocated correctly. Calling ********** and spent tons on airtime as the call gets cut and transfered as soon as all information is given, have to re explain when a new person answers, then hold on for over 30 minutes. Contact ********** with feedback, and the total amount that will be refunded.</p>
Good day Patronisa,
Thank you for your post.
Please rest assured that a team member will be contacting you, via email, in order to assist you.
Kind Regards
The GloCell Team
Good day Patronisa,
Thank you for your post.
Please rest assured that a team member will be contacting you, via email, in order to assist you.
Kind Regards
The GloCell Team
Shevaughn Nankervis
Marketing Assistant
t: ********** , there was a refund made of R1414.02 July 2016, that was only for the MTN contract and not the cell c contract. The total amount that was paid over to autopage from March to August 2016 was R2237.00. Where did the balance of R822 go to? This is what was suppose to be allocated to glocell from autopage for the cell c contract. The proof of payments and the amount repaid to my mothers account is not the same. Please do your investigation properly, and if you want proof of teh communication of the refund for MTN, i can provide you with that. All the proof is there and i can send it to you if you do not exclude me from the feedback you provide my mother. I have all the proof because i was paying these accounts. Please advise what happened to the R822 balance. This is long overdue and you are causing alot of stress for my frail mother.
Shevaughn Nankervis
Marketing Assistant
t: ********** , there was a refund made of R1414.02 July 2016, that was only for the MTN contract and not the cell c contract. The total amount that was paid over to autopage from March to August 2016 was R2237.00. Where did the balance of R822 go to? This is what was suppose to be allocated to glocell from autopage for the cell c contract. The proof of payments and the amount repaid to my mothers account is not the same. Please do your investigation properly, and if you want proof of teh communication of the refund for MTN, i can provide you with that. All the proof is there and i can send it to you if you do not exclude me from the feedback you provide my mother. I have all the proof because i was paying these accounts. Please advise what happened to the R822 balance. This is long overdue and you are causing alot of stress for my frail mother.
Still no results from this query. It seems to be very difficult to track the balance of R822, from Autopage to glocell. Simple question, how do you pay a total of R2237.00, but only get refunded R1414.02? And that is suffecient as a full refund? No one at glocell bothers to read the email threads or even the attached proof of payments. Winnie Ngcaku ********** now referes us to autopage, but keeps on insisting that the refund was made. Shevaughn Nankervis is silent on the matter and the back an forth continues. Glocell is the worst ever!
Still no results from this query. It seems to be very difficult to track the balance of R822, from Autopage to glocell. Simple question, how do you pay a total of R2237.00, but only get refunded R1414.02? And that is suffecient as a full refund? No one at glocell bothers to read the email threads or even the attached proof of payments. Winnie Ngcaku ********** now referes us to autopage, but keeps on insisting that the refund was made. Shevaughn Nankervis is silent on the matter and the back an forth continues. Glocell is the worst ever!