CF
Carlo F

1 reviews | Active since Sept 2013

24 Aug 2016, 20:03

Trying to cancell contract/Worst company ever

<p>its been 2 months since i tried to cancell this contract and its still not cancelled i logged calls and got refrence numbers but to no avail,my contact should have come to an end 2months ago and still Glocell is dedeuctimng the money</p> <p>they just wont stop billing me, the worse company ever:</p> <p>your reponse:was:</p> <p>Official business reply:<br />Dear Carlo, </p> <p>We are really sorr for the experience that you have had with us so far. We have notified our support team and they are working on your termination request. We assure you that they will resolve this for you; your reference number is ********** . </p> <p>Warm Regards, </p> <p>GloCell</p> <p> </p> <p> </p> <p> </p> <p>My response</p> <p>Im sorry but this means absolutely nothing to me i don't need your pathetic response however what i do need from you is to cancel the contract immediately. and convert it to prepaid im paying this account while you linger with a cancellation... this is not fair at all i will start reversing the debit orders from the end of this month and consult with my attorneys enough is enough!!!!</p>

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Replies (1)
Glocell
Glocell's reply25 Aug 2016, 06:52
Official

Dear Carlo,

We are really sorry for the lack of assistance that you received with your termination request. We have followed up with our support team and they will be looking into your request to see how far along the process you are and also to check what could possibly be causing any delays. We do apologise once again for any inconvenience that this may be causing you.

Kind Regards,

The GloCell Team