1 reviews | Active since Oct 2016
TRANSFERRED TO GLOCELL FROM AUTOPAGE
<p>I was upgraded to a new contract, which I accepted. However, I now only have 15 minutes airtime a month, and I'm trying to add an airtime bundle which apparently only they can do. I can't get hold of support via email or phone! Its cost me a fortune phoning off landline, cellphone, etc as I eventually put the phone down after 10 minutes each time!! I used to be able to speak to my son in NZ for 99c per second, now that's blocked. I can't send SMS's which is a problem. I just need somebody to actuall contact me. I'm disgusted with this service and sorry now that I didn't move to another service provider!</p>
Dear Anne-Louise,
We sincerely apologise for the poor service you have been receiving from the GloCell Team.
Please rest assured that a consultant will be contacting you to assist you in loading bundles.
Warm Regards
The GloCell Team
Dear Anne-Louise,
We sincerely apologise for the poor service you have been receiving from the GloCell Team.
Please rest assured that a consultant will be contacting you to assist you in loading bundles.
Warm Regards
The GloCell Team
So after posting this, I finally got a call from Glocell and filled in forms to migrate to a different contract. That was middle of October, all good! Then 31st October I got an sms to inform me that they've received my request to migrate and returned me to the original contract that doesn't work for me!!! So my whole process begins again!! This is unbelievable!
So after posting this, I finally got a call from Glocell and filled in forms to migrate to a different contract. That was middle of October, all good! Then 31st October I got an sms to inform me that they've received my request to migrate and returned me to the original contract that doesn't work for me!!! So my whole process begins again!! This is unbelievable!