Total lack of service

<p>In early june 2016 after being contacted by Glocell for about the 5th time about an upgrade I eventually agreed. Was promised a new Samsung and a free cruise for doing the upgrade. Went through the whole process of telling me the call was recorded for both my and their safety and the the contract will be renewed and a new phone delivered. After about a 10 day wait I contacted Glocell to find out what has happened, after going from one department to the next was told that I had never been upgrade. I asked for the recordings and was told a manager would contact me. A few more days go by with no contact so I phone again, same run around, still no return phone call, so I lodge an email request on 30/06/2016 ref 36890 and get a return message that I will be contacted. As of today 07/07/2016 guess what still no contact. If this is the type of service being offered I don't want you upgrade and I will be porting my number to someone who hopefully does want my business</p>