1 reviews | Active since May 2013
Tired of waiting for you!!
<p>After several times phoning I have now had it with the shoddy service I have recieved from you. </p> <p>I phoned on Sa****ay 21.05.2016 for you to unlock my line, after at least 20 minutes on the phone I was told my line was open. By Monday 23.05.2016 my line was still NOT open, again, I phoned and sat on the phone for little over an hour an was then told once again that my line was open. On Tuesday 24.05.2016 i phoned AGAIN as my line was still NOT open and again I had to sit on the phone forever, bearing in mind that all this is on my costs as it is not a toll free number. I was then told that my line was open, AND IT IS STILL NOT OPEN!!!!!! This phone is used for business and obviously Glocell does not care about their clients otherwise this tiny problem would of been sorted the FIRST time I phoned!!</p>
Dear Shannon,
We are really sorry for the experience that you have had with us, along with the lack of assistance that you have received in your attempts to resolve your query with us. We apologise once again for our delayed response, this is as a result of an influx of customer queries that we have received. We are addressing these queries on a one-on-one basis, which is extending the usual resolution time, we thank you for your patience so far. We have notified our support team of your matter; we assure you that they will be able to assist you. We sincerely apologise for any inconvenience caused as a result of this.
Warm Regards,
GloCell
Dear Shannon,
We are really sorry for the experience that you have had with us, along with the lack of assistance that you have received in your attempts to resolve your query with us. We apologise once again for our delayed response, this is as a result of an influx of customer queries that we have received. We are addressing these queries on a one-on-one basis, which is extending the usual resolution time, we thank you for your patience so far. We have notified our support team of your matter; we assure you that they will be able to assist you. We sincerely apologise for any inconvenience caused as a result of this.
Warm Regards,
GloCell