HB
Heine B

1 reviews | Active since Nov 2016

03 Nov 2016, 16:22

This company will go bankrupt

<p>Without wasting your time:</p> <p> </p> <p>Try to move my debit order to a new bank accou nt - it takes two months, multiple unanswered emails and phone calls and a shop visit.</p> <p>I can not load a data bundle because the app is down and ********** NEVER answeres.</p> <p>They cut me off due to a usage limit that I never set.</p> <p>Due to the above I try to cancle my contract without paying the cancellation fees. Attempring this is not possible not because they wont allow it, but because it is impossible to get into contact with anyone with any authority. </p> <p> </p> <p>It has been three months and I have not had any response from about 50 calls and multiple e-mails.</p> <p> </p> <p>Glocell is a great example of why South Africa has many oppertunities for those willing to do a proper job and provide great service. </p> <p> </p> <p>Goodluck to all Glocell customers - may you leave before their bankrupcy.</p>

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Replies (1)
HB
Heine B's update07 Nov 2016, 14:15
Reviewer Update

Official private business reply:


Good day,

We are terribly sorry for the frustration and inconvenience caused.

We would like to assist you in re-activating your line, and rectifying any other queries you may have. In order for us to do so, please provide us with your GloCell number.

Please remember to post your response privately, so that we may have view of the mobile number.

Warm Regards

The GloCell Team

Dear Glocell

Don't bother - you were useless thus far and I do not see why you now suddenly want to assist me - I have found a shop that will terminate my contract and will thus be satisfied upon termination.

Regards