PN
Paul N

1 reviews | Active since Mar 2011

14 Dec 2016, 11:06

This cant be legal

<p>Glocell. They must be the worst service provider ever. I didnt really even have a choice to join them since they took over the contract from autopage. No matter though I will be porting from them shortly. My son got hold of my phone and surfed youtube using mobile data. So my phone got locked due to a high data bill. Now I can understand that they locked the data because I have used my limit. However I have over 300 free minutes available for use and for which I have already paid for and they are telling me that I cannot use them unless I increase my data spend limit. So in other words either potentially spend more on data with them or sorry you cannot use your FREE minutes which are available to you. To make the experience even worse the telephone numbers on the invoice that they send you dont even work. You have phone Cell C who then refer you to an 087 number which is a terrible connection and for which you have to pay for. Have you ever heard of a service provider charging you to call their service centre......I am going this afternoon to port my number. I have been due for an upgrade for sometime but hadnt really thought to bother to do so. But now I am going to do it as soon as possible. Bye bye glocell</p>

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Replies (3)
Glocell
Glocell's reply21 Dec 2016, 09:44
Official

Good morning,

We are terribly sorry for the disgruntlement caused!

Please take the time to provide us with the GloCell mobile number in question so that we may assist you as soon as we possibly can.

Please post your response privately, so that the mobile number is not censored.

Warm Regards

The GloCell Team

PN
Paul N's update21 Dec 2016, 10:25
Reviewer Update

Hi

The number in question is ***. Please however contact me on ***

Regards

Glocell
Glocell's reply22 Dec 2016, 09:10
Official

Dear Mr Actor,

Thank you for taking the time to provide us with the requested details.

We have escalated your usage and free minute query - the reference number is: ***2. A consultant will be in touch shortly.

Warm Regards

The GloCell Team