1 reviews | Active since Oct 2016

08 Dec 2016, 15:21

the worst service ever.....

<p>I merged my contract from autopage to Glocell, the CEO offered me a Msc Cruise if a carry my contract across to Glocell....</p> <p>I have been trying to Finalise my booking with TLC from the begining of Novemeber but no luck....</p> <p>I brought this to Glocell's attention as i received a sms stating the the booking is closed all of the sudden.The high volumes of calls could not be met By TLC and Glocell is holding their clients liable for something that was out of my control, bare in mind all the time i took out of my day as a working person, day to day to make the call to TLC, to be disappointed as there was never an answer...</p> <p>the Marketing Executive, Sheila Nankervis at Glocell asked for my number which i sent to her on th 2nd of December to contact me regarding this issue, i left several messages for her to contact me but still nothing, no call no email...</p> <p>Glocell never gets back to their customers, i queried my monthly bill about a month or two back, why is it so high all of a sudden and up until today i have no answer.... </p> <p>Glocell knows nothing of customer service..... pathethic on the highest level!!</p>

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Replies (1)
Glocell
Glocell's reply08 Dec 2016, 16:39
Official

Dear Fatima,

We are sincerely sorry for the disgruntlement caused.

We can however, confirm that Sheila has spoken to you and is attending to your query.

Warm Regards

The GloCell Team