1 reviews | Active since Jan 2015
The worst customer service ever
<p>I called Glocell to do an upgrade on my contract, i saw a deal in the Cell C Booklet that i enquired on with glocell only to hear that they do not match contracts. I was told they are a service provider and have their own contracts. Then I asked if I can speak to a manager only to hold on for 30 minutes to be cut off.</p> <p>****est call centre ever.</p> <p> </p> <p>I then queried if I can cancel my contract and was told that I would pay a cancelation fee.</p> <p> </p> <p>Since I moved over from Autopage I have had the worst customer service experience in my life, it is dismal.</p> <p> </p> <p>I want to cancel my contract with glocell and will never ever promote them to anyone.</p>
So i have tried calling the call centre as no one from the customer service department has gotten back to me regarding the above mentioned matter I have tried calling 8 times only to be cut off all 8 times by rude staff.
I would like a contact number for one of the directors or managers that can actually assist with my complaint. the call centre is *********** and the numbers listed on the company website all transfer to the call centre.
I want to cancel my contract with immediate effect but keep getting told that I need to pay a termination fee that is an absolutely ridiculous amount.
In the past with Nashua Mobile and Autopage cellular they were able to match contracts that were available directly from the networks, when I ask Glocell to match a contract that is available directly from Cell C I keep getting told they cannot match it and they have their own contracts.
So if I signed a contract with Autopage and they could provide me with a service and I was moved over to Glocell that cannot provide me said service who is in breach of contract?
So i have tried calling the call centre as no one from the customer service department has gotten back to me regarding the above mentioned matter I have tried calling 8 times only to be cut off all 8 times by rude staff.
I would like a contact number for one of the directors or managers that can actually assist with my complaint. the call centre is *********** and the numbers listed on the company website all transfer to the call centre.
I want to cancel my contract with immediate effect but keep getting told that I need to pay a termination fee that is an absolutely ridiculous amount.
In the past with Nashua Mobile and Autopage cellular they were able to match contracts that were available directly from the networks, when I ask Glocell to match a contract that is available directly from Cell C I keep getting told they cannot match it and they have their own contracts.
So if I signed a contract with Autopage and they could provide me with a service and I was moved over to Glocell that cannot provide me said service who is in breach of contract?