1 reviews | Active since May 2017
THE worst company!!
<p>I cancelled my contract with them on the 5th of May 2016, filled in the form; sent it back, confirmed and everything. Few months after the cancellation they started debiting my account at double the original amount! I contacted them, spoke to Ntsamaeng and Freddy, they assured me that the balance would be paid back into my account, while they keep debiting my account. Few weeks after that they send me a mail stating that they won't be paying any amount back, and attached a screenshot with my name and surname but showing that I took a device out with them that I never did!! These guys are the worst company I have ever dealt with and they are *******! Avoid them at all costs!</p>
Nrsamaeng told me that she would provide me with feedback on Friday (Today) and now when I try to contact her to ask what is going on, I get an automated reply saying that she is out of office! Can anybody please recommend to me what steps I can take about this? Where can I report them? Reading the reviews submitted by other people on here, I can see that a lot of people are dealing with the exact same issue of Glocell *****ing money. Would appreciate any advice on who this matter can be taken to.
Nrsamaeng told me that she would provide me with feedback on Friday (Today) and now when I try to contact her to ask what is going on, I get an automated reply saying that she is out of office! Can anybody please recommend to me what steps I can take about this? Where can I report them? Reading the reviews submitted by other people on here, I can see that a lot of people are dealing with the exact same issue of Glocell *****ing money. Would appreciate any advice on who this matter can be taken to.
Good day Werner,
Thank you for your post.
We can confirm that a refund, with regards to your termination dispute, has been processed.
We are sincerely sorry for all the inconvenience and disgruntlement caused.
Kind Regards
The GloCell Team
Good day Werner,
Thank you for your post.
We can confirm that a refund, with regards to your termination dispute, has been processed.
We are sincerely sorry for all the inconvenience and disgruntlement caused.
Kind Regards
The GloCell Team
Then why did ANOTHER debit order just go through on my side??
Then why did ANOTHER debit order just go through on my side??
Please note that our Finance department processed a refund of R1991.47 on 11 May 2017 because we were under the impression that you will not reverse your May invoice.
The amount that was supposed to have been refunded is R1394.47
Please kindly pay R597.00
Or we will debit the amount month end – please do not reverse the payment.
ARE YOU SERIOUS??? I can't believe how you are *****ing people's money!! I am going to seek legal advice and I am doing something about this, to this day you claim that I took a Sony c3, WHICH I NEVER DID!!!!!!!
Please note that our Finance department processed a refund of R1991.47 on 11 May 2017 because we were under the impression that you will not reverse your May invoice.
The amount that was supposed to have been refunded is R1394.47
Please kindly pay R597.00
Or we will debit the amount month end – please do not reverse the payment.
ARE YOU SERIOUS??? I can't believe how you are *****ing people's money!! I am going to seek legal advice and I am doing something about this, to this day you claim that I took a Sony c3, WHICH I NEVER DID!!!!!!!