The most deplorable service provider !
<p>My husband took out 2 contracts with glocell almost a year now for the past year they have only been debiting one number and not the other number when we took out the same contracts on the same day..we took this contracts out in hope to go for the cruise as we were planning our wedding and wanted it to be our honeymoon but unfortunately it looks like glocell ****med the people with the cruise just to take the contracts and to take our money. we have paid thousands every month for this number but they still saying we owe r3000 for just one contract... the line that we owe r3000 for is barred for the past 7 months... we are not even using the phones anymore but we keeping our numbers cause we ported our numbers over when we decided to take out the contracts... I need for someone from glocell to assist me in sorting this out. I need to cancel both contracts with you and let our numbers go onto prepaid... the worst customer service experience !!!</p>
Good day Nadine,
Thank you for your post.
Please accept our sincerest apologies for the inconvenience and disgruntlement caused.
Please rest assured that your matter has been escalated to our Credit Control team; you will be contacted shortly.
Kind Regards
The GloCell Team
Good day Nadine,
Thank you for your post.
Please accept our sincerest apologies for the inconvenience and disgruntlement caused.
Please rest assured that your matter has been escalated to our Credit Control team; you will be contacted shortly.
Kind Regards
The GloCell Team
That's what you guys always say but you'll just forget about this query.
That's what you guys always say but you'll just forget about this query.
Still no feedback from you guys exactly what I thought... you guys are absolutely ridiculous!
Still no feedback from you guys exactly what I thought... you guys are absolutely ridiculous!
Still no feedback from anybody about this... glocell is very fast to block lines when they need there money but can't offer good customer service... No point in taking out contracts with them you... They won't bill you for months, they block your line like it's our problem even though you had your numbers long before you ported it with them... for the last 6 months I did not get any of my benefits but they expecting me to pay for the airtime... you'll must be some kind of stupid.... your customer care number does not even work it goes straight to an ivr saying we need to call cellc... we then call cellc they tell us they cannot assist us because it's with glocell !!!!
So please can somebody assist us... you guys are absolutely pathetic... never saw the most money centered company before...
Still no feedback from anybody about this... glocell is very fast to block lines when they need there money but can't offer good customer service... No point in taking out contracts with them you... They won't bill you for months, they block your line like it's our problem even though you had your numbers long before you ported it with them... for the last 6 months I did not get any of my benefits but they expecting me to pay for the airtime... you'll must be some kind of stupid.... your customer care number does not even work it goes straight to an ivr saying we need to call cellc... we then call cellc they tell us they cannot assist us because it's with glocell !!!!
So please can somebody assist us... you guys are absolutely pathetic... never saw the most money centered company before...