The 'Mobile generation' which does not keep it's customers mobile at all!

<p>I moved into an estate three weeks ago which requires the issuing of OTP's to contractors and visitors to allow them access to your premises for security reasons via your cellphone.</p> <p> </p> <p>On registering with the estate offices it was discovered that my service provider is blocking the receipt of these OTP's and as such I cannot generate OTP's or allow access to contractors and visitors.</p> <p> </p> <p>I have been contacting Glocell since 28 April pretty much on a daily basis via their call centre number and via their online request form and have to date had no response or assistance from them.</p> <p> </p> <p>When one calls the call centre numbers and selects 'technical support', a continuous recorded message tells you to be patient and that your call is important to them but then your call gets cut off after holding on a few minutes without fail.</p> <p> </p> <p>I have received an automated response to one of the more than five queries I have registered on the online request form electronically but to date nobody has contacted me to assist.</p> <p> </p> <p>As a matter of interest when I call the call centre numbers and select 'sales', my call is answered very quickly but alas this department cannot assist me with my 'technical query'. The consultant in this department I spoke to yesterday told me the call volumes for the technical department is rather high at this stage (just after 14:00) and I should try calling different times during the day, more especially between 7-8pm at night. I have been calling Glocell's call centre almost continuously at varying times of the day and have still been cut off everytime regardless of time of day when 'technical support' is selected. Unfortunately I do not have sufficient airtime to hold on a line for an undefined amount of time to speak to someone who can assist me when my request has been logged at least five times online as well on a tool that should by all accounts be working effectively but does not seem to be working at all as I have still not been assisted.</p> <p> </p> <p>The 'switch-over' from Autopage cellular to Glocell has not been a pleasant one and I honestly have my reservations about Glocell's ability to handle the increased volume of customers and their requirements if they are not even able to assist me with one basic query to remove a block on OTP's being sms'ed to my phone.</p> <p> </p> <p>It will be very interesting to see if this query at least receives the attention I feel it deserves as a paying customer at this late stage.</p>