1 reviews | Active since Jun 2016
Terrible Terrible Terrible Shocking Service
<p>A number you can only dial from a cellphone which never gets answered.</p> <p>An e-mail sent to Glocell from their site which after two weeks still has not been answered.</p> <p>A debit order confirmation received from Glocell but still no debit order.</p> <p> </p> <p>Through a contact I was given another number to dial - I got through to a helpdesk staff member who was unable to assist and when I asked to speak to the accounts department was informed that they do not have telephones, in other words they do not speak to anyone. I asked for the name of the Glocell CEO and after being put on hold for 5 minutes I was told they did not know.</p> <p> </p> <p>This is a company who is determined to keep their customers at arms length.</p>
Dear Renee,
We are really sorry that you have not been assisted with your confirmation of our debit order on your account. We are following up with our support team on this and we assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Renee,
We are really sorry that you have not been assisted with your confirmation of our debit order on your account. We are following up with our support team on this and we assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
