1 reviews | Active since Dec 2011
TERRIBLE SERVICE WITH REGARD TO UPGRADE ON MY CONTRACT - very unhappy customer
<p>Good day,</p> <p>I phoned and did an upgrade for my contract on the 23rd May 2016. The incorrect phone was delivered on the 6th June 2016. I have phoned numerous times and begged for them to send a courier to collect the incorrect phone and bring the phone I actually ordered...... today is the 30th June and I am still sitting here with the incorrect phone and no closer to getting this sorted out. I actually even went through to your Greenstone store to see if they could help me and all they could help me with was an email address, which I emailed to on the 27th June 2016.... no luck there either. Not impressed at all with your service received since I was moved from Autopage. </p>
Dear Chantelle,
We are really sorry for the way you feel and for the lack of assistance that you have received in your attempts to return the incorrect device. Our support team is aware of your query and they are working on resolving your matter. We sincerely apologise for this and for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Chantelle,
We are really sorry for the way you feel and for the lack of assistance that you have received in your attempts to return the incorrect device. Our support team is aware of your query and they are working on resolving your matter. We sincerely apologise for this and for the inconvenience that this has caused you.
Warm Regards,
GloCell
Good day,
6.5 weeks and still no closer to getting this sorted with Glocell??????
Good day,
6.5 weeks and still no closer to getting this sorted with Glocell??????