Terrible service from Glocell

<p>I have taken a contract from Glocell, the R99pm 5gig MiFi router, about 2 months ago. They have been advertising for it for some time. They eventually delivered the device on Friday 6/05/2016. When I took the contract via their call centre, I was told that it will be a top-up option and that when I received the device, I will receive the hard copy of the contract. &nbsp;When I received the device on Fri, there was no contract inside, so I phoned their call centre and the person that I spoke to Jo-anne said that they dont send out contracts and also there is no such top-up option. I told her that when I took the cotract, that is what I was promised, she said that she will pull up the telephonic recording and get back to me by Friday afternoon, that has not happened. I also sent an email to the customer service department on Friday but have not received any feedback. The device and sim have not been opened because I dont want to use the device and incur unnecessary cost. I want a contract in black and white has to what I have taken. From the first time that I have dealt with Glocell, I have not received a good service, it took them almost 2 months to deliver the device and little correspondence.</p>