TERRIBLE SERVICE DELIVERY !!!!

<p>I made payments on my account from August 2016 till Feb 2017 by monthly EFT into the correct GLOCELL account. Used my name and surname as reference. Same billing amount every month. Same reference every month. This company is not able to allocate any of my payments to my account, even after sending 37 emails and dropping calls after holding 37 minutes per call................ I can not express my dissatisfaction on paper !!!</p> <p>This morning I specifically request to speak to a Supervisor, and after helding for 27 minutes, I was told that no one was available .......</p> <p> </p> <p>Wonder if they can/have listed me on Credit Beareau for slow payer now and that this will reflect negatively on my credit record.</p> <p>Can you please help me to resolve this ! I have mailed them the proof of payments so many time, I get calls daily for my 'arrears' account which is being paid for every month. What else can I do if they cannot pick up R312.45 every month on your statement???????</p> <p> </p> <p>Rut Salome Goosen ********** </p> <p> </p>