Terrible service. Can't seem to cancel contract

<p>I didn't want to renew my contract for another 2 years. I filled in the termination form, and mailed that, with my ID, through to him. The first agent simply stopped communicating with me. Then another one started replying on the email thread after about a month. Later an agent from Glocell Support joined in. And later a Siya called me and also joined the email thread. Well, 55 emails later - and this morning I found that I received another month's airtime/data, and the money has been credited from my bank account. Now no-one replies or answers their cell phones. Oh, and don't even bother calling Glocell's support number. You can't get through to a 'consultant'. Only a lot of self help options. </p>